Legal & Compliance
Status as of June 8, 2026 · Updated on material changes
Eto Rides is a technology platform connecting passengers with independent electric e-rickshaw captains. This page provides an overview of our legal registration, regulatory compliance status, and links to all applicable policies.
Business Registration
Business name
Eto Rides
Structure
Sole Proprietorship
GSTIN
19DKFPB7926E1Z5
Trade Licence
0917P164625375158
Registered address
276/B/I, Lokepur, Kenduadihi, Bankura, West Bengal – 722102, India
Compliance Status
GSTIN Registered
Compliant19DKFPB7926E1Z5
Law: Central Goods and Services Tax Act 2017
Trade Licence
Compliant0917P164625375158
Law: West Bengal Municipal Act / local body
Grievance Officer Designated
Compliantgrievance@etorides.com
Law: IT (Intermediary Guidelines) Rules 2021
Data collection, rights, consent
Law: Digital Personal Data Protection Act 2023
Subscription refunds, RBI Ombudsman path
Law: Consumer Protection Act 2019 / RBI Integrated Ombudsman
3-tier escalation, 30-day SLA
Law: IT (Intermediary Guidelines) Rules 2021
Liability Shield — Platform Not Carrier
CompliantCaptains are independent contractors
Law: Indian Contract Act 1872 / MV Act 1988
Razorpay Payment Security
CompliantCaptain subscription payments — tokenised, no card storage
Law: RBI Payment Aggregator Guidelines 2020
ODTTA Aggregator Licence
In progressApplication in progress
Law: Motor Vehicles (Amendment) Act 2019, S.93
DPDP Act Data Fiduciary Registration
In progressPending rules notification by Government of India
Law: Digital Personal Data Protection Act 2023
Policy Documents
Compliance Enquiries
For questions about our legal or regulatory compliance, data practices, or to verify our registration details, contact us at:
📧 General: support@etorides.com
🔒 Privacy / Data rights: privacy@etorides.com
⚖️ Grievances: grievance@etorides.com