Account Deletion

1.1This Account Deletion policy applies to users of the Eto Rides platform and describes the process for requesting deletion of an account and associated personal data, subject to applicable law.

1.2This page should be read with the Terms of Service, Privacy Policy, and Data Safety policy. In case of conflict, the stricter legal requirement will prevail to the maximum extent permitted by law.

1.3We may update this page for operational, security, or legal reasons. Continued use of the platform after publication indicates acceptance of the updated version.

2.1In the app, open your Profile (Account) screen and tap Delete Account, then confirm on the prompt that appears.

2.2If the in-app option is not available, you may request deletion by contacting support.

2.3Email us at Eto Rides Support with your registered phone number and a clear request for account deletion.

2.4For safety and fraud prevention, we may ask for additional verification before processing the request.

3.1We verify deletion requests to protect accounts from unauthorized access.

3.2Verification may include OTP/phone confirmation, email confirmation, or other reasonable checks based on risk.

3.3If verification fails, we may decline the request and advise you to use the grievance process.

4.1When you tap Delete Account in the app, your account is deactivated immediately and enters a 30-day grace period.

4.2During those 30 days you can restore your account simply by logging back in. If you do not log in within 30 days, your personal data is permanently and irreversibly deleted automatically.

4.3A deletion request sent by email is processed after we verify your identity. We may retain a limited set of records for a legally required period even after deletion (see Section 6).

5.1Deleting your account removes or de-identifies your personal data, including your name, email address, date of birth, gender, and profile photo.

5.2Your verification documents (Aadhaar, PAN, driving licence and vehicle documents), bank and UPI payout details, saved and favourite places, and stored location data are permanently deleted from our systems, including the associated files in secure storage. Your phone number is retained only as an account identifier for fraud and abuse prevention.

5.3Some technical logs may remain for security, auditing, and abuse prevention for a limited period.