Account Deletion

1. Scope

1.1This Account Deletion policy applies to users of the Eto Rides platform and describes the process for requesting deletion of an account and associated personal data, subject to applicable law.

1.2This page should be read with the Terms of Service, Privacy Policy, and Data Safety policy. In case of conflict, the stricter legal requirement will prevail to the maximum extent permitted by law.

1.3We may update this page for operational, security, or legal reasons. Continued use of the platform after publication indicates acceptance of the updated version.

Effective Date: 08/02/2026 (As published in the final policy document)

2. How to Request Account Deletion

You can request deletion of your Eto Rides account using the steps below.

2.1In the app (if available), go to Settings → Account → Delete Account and follow the on-screen instructions.

2.2If the in-app option is not available, you may request deletion by contacting support.

2.3Email us at Eto Rides Support with your registered phone number and a clear request for account deletion.

2.4For safety and fraud prevention, we may ask for additional verification before processing the request.

Important

If you have an active booking, an unresolved dispute, or a pending refund, deletion may be delayed until the matter is closed.

3. Identity Verification

3.1We verify deletion requests to protect accounts from unauthorized access.

3.2Verification may include OTP/phone confirmation, email confirmation, or other reasonable checks based on risk.

3.3If verification fails, we may decline the request and advise you to use the grievance process.

4. Timeline

4.1After a verified request is received, we will begin processing the deletion.

4.2Most requests are completed within a reasonable time, subject to operational constraints and legal requirements.

4.3We may retain certain records for a legally required period even after deletion.

Timeframes can vary based on verification, dispute status, and compliance obligations.

5. What Gets Deleted

5.1We will disable access to your account and remove or de-identify personal data that is not required for legal compliance.

5.2App profile data and non-essential identifiers may be deleted or anonymized.

5.3Some technical logs may remain for security, auditing, and abuse prevention for a limited period.

6. What We May Retain

Eto Rides may retain certain information even after account deletion where required or permitted by law, including for:

Tax, accounting, and statutory compliance.
Fraud prevention, platform safety, and security investigations.
Dispute resolution, legal claims, and enforcement of Terms.
Regulatory requests from competent authorities.

Retention is limited to the minimum necessary and is controlled by access restrictions and security measures.

7. Contact

For account deletion requests or questions, contact Eto Rides using the details below.

Support Email: support@etorides.com
Grievance Process: Grievance Redressal
Privacy Policy: Privacy Policy