Terms of Service

1.1These Terms of Service (the “Terms”) govern access to and use of the Eto Rides platform, including the website, mobile application, and any related services, features, or support channels made available from time to time.

1.2By accessing or using the platform, you acknowledge that you have read and understood these Terms and agree to be bound by them, to the maximum extent permitted by law.

1.3These Terms shall be read together with the Privacy Policy, Refund Policy, Goods Policy, Prohibited Goods list, and the Grievance Redressal process (together, the “Policies”). Where a conflict arises, the stricter safety/compliance requirement shall prevail, to the maximum extent permitted by law.

1.4The Provider may update these Terms and/or the Policies to reflect operational, safety, or legal changes. Continued use of the platform after publication shall constitute acceptance of the updated Terms/Policies.

2.1The Provider identity for the purposes of these Terms is Eto Rides. Identity details are published below for transparency and trust.

3.1Trip acceptance, route choice, and on-road decisions shall be made by the captain subject to applicable law and safety.

3.2The Provider may enforce platform rules and take preventive actions (including suspension/restriction) to protect users, captains, and the platform, including for safety and fraud prevention.

3.3The Provider may rely on app logs and related signals (where available) to support dispute review, safety, and fraud prevention, subject to the Privacy Policy and applicable law.

4.1You must be at least 18 years of age to use the platform; by creating an account you confirm that you are 18 or older. You shall provide accurate account information and shall keep it current. Misrepresentation or material inaccuracies may result in restriction or termination.

4.2You shall be responsible for all activity conducted through your account and shall keep credentials secure. You shall promptly notify support of any unauthorized access or suspected compromise.

4.3Use of the platform shall comply with these Terms, the Policies, and applicable laws and regulations.

5.1You shall provide correct pickup/drop details and shall behave respectfully with captains and other persons.

5.2You shall not request unsafe driving, unlawful acts, or transport of prohibited or restricted goods/items.

5.3You shall comply with capacity and safety guidance. Where passenger or goods quantity exceeds safe limits, you shall book additional vehicles or alternate arrangements.

5.4You shall pay all applicable charges displayed in the booking flow, including fees and taxes where applicable.

6.1Captains shall maintain required documentation — including a valid driving licence, vehicle registration, and valid third-party commercial vehicle insurance as required under the Motor Vehicles Act 1988 — and shall operate vehicles in a lawful and roadworthy condition.

6.2Captains shall follow safety-first capacity practices and may refuse bookings that are unsafe, unlawful, or non-compliant.

6.3Captains shall treat users respectfully and shall not engage in discriminatory, abusive, or harassing conduct.

6.4Captains may refuse prohibited goods, misdeclared items, unsafe loading, or packages that appear hazardous or suspicious.

7.1The indicative fare is calculated from distance and time only. {brand} does not apply surge, demand-based, or dynamic pricing to rides.

7.2Because the passenger pays the captain directly, the amount payable is settled between them at the end of the trip; {brand} does not collect, hold, or receive any part of the ride fare.

7.3Eto Rides is not a Payment Aggregator for ride fares under RBI guidelines; Razorpay is used solely for captain subscription payments. For a dispute about a UPI payment made to a captain, contact support within 24 hours with the UPI transaction reference ID.

7.4Fraudulent payments, chargeback abuse, or attempts to obtain services without payment may result in account restrictions and recovery actions as permitted by law.

8.1Cancellation fees and refund eligibility (if any) shall depend on trip status, timing, verification outcomes, and the applicable published policy.

8.2The then-current cancellation/refund rules are published on the Refund Policy page and are incorporated by reference.

9.1Goods transport (where enabled) shall be permitted only for lawful, non-hazardous, safely packed items and subject to applicable Policies.

9.2Captains may refuse prohibited, misdeclared, leaking, unsafe, or overloaded goods, and the platform may cancel such bookings and/or restrict accounts for compliance and safety.

9.3Users/consignors shall remain solely responsible for legality, classification, packaging, and accurate declaration of goods, to the maximum extent permitted by law.

10.1You shall comply with safety-first capacity guidance and shall not overload passengers or goods.

10.2Safety tools (including tracking or SOS) may be provided as features and may vary by location, device conditions, and rollout; availability is not guaranteed.

10.3In emergencies, you should contact local authorities first; you may then notify support for assistance and incident recording.

10.4Abuse, harassment, threats, or unsafe conduct may result in suspension, termination, and/or reporting where required by law.

11.1Your use of the platform shall be subject to the Privacy Policy, which describes data collection, processing, sharing, retention, and rights available under applicable law.

12.1For ride issues, billing disputes, or policy complaints, you should contact support first. The Provider may request additional information and may review the matter using available logs and evidence, subject to the Privacy Policy and applicable law.

12.2If unresolved, escalation shall follow the Grievance Redressal process, including timelines and designated escalation points as published.

13.1Eto Rides is not liable for the acts, omissions, conduct, or negligence of captains or passengers, who are independent of the platform.

13.2Eto Rides is not liable for loss of earnings, missed connections, or indirect, incidental, special, or consequential damages arising from platform downtime, technical issues, or service unavailability.

13.3Our total aggregate liability to a captain for any claim shall not exceed the captain subscription fees paid to Eto Rides in the three months preceding the event giving rise to the claim.

14.1Eto Rides shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, government or regulatory action, strikes, civil disturbances, or failures of internet, telecommunications, or power infrastructure.

15.1We may update these Terms from time to time. The latest version published on this page shall apply from the date it is made available. Continued use of the platform after publication shall constitute acceptance of the updated Terms, to the maximum extent permitted by law.