Contact Eto RidesSupport, address, and grievance help
Official support, business contact, and grievance redressal information. This page is the single source of truth for Eto Rides communications.
Single source of truth
For official communication, always use the channels listed on this page. We do not accept sensitive requests via unofficial numbers or social messages.
Office Hours
Monday-Saturday, 9:00 AM-8:00 PM IST
Security note: Eto Rides never asks for OTPs, passwords, or payments over WhatsApp or phone calls. Report any suspicious communication immediately.
Business
Business Identity
Official identity details for Eto Rides. Use these references for verification and compliance needs.
Legal Name
ETO RIDES
Brand / Trade Name
Eto Rides
Trade License No.
0917P164625375158
GSTIN
19DKFPB7926E1Z5
Note: If you receive any communication claiming to be Eto Rides that conflicts with these details, treat it as unofficial and contact support using this page.
Address
Registered Address
Use this address for official correspondence and verification.
Registered Office
Eto Rides
276/B/I, Lokepur, Kenduadihi, Bankura, West Bengal - 722102Map
Find us on Google Maps
Open the location in Google Maps for directions and navigation.
Note: For the fastest help, use the support channels on this page. Visits are by appointment only.
SLA
Support Hours & SLA
Our Bankura team answers email and WhatsApp Monday-Saturday, 9:00 AM-8:00 PM IST. Response timelines depend on issue type - use these targets as a reference.
Office Hours
Monday-Saturday, 9:00 AM-8:00 PM IST
Reach us on email or WhatsApp Monday-Saturday, 9:00 AM-8:00 PM IST. Our Bankura office welcomes walk-ins during the same hours.
Initial Response
Within 24 hours
We acknowledge your request and confirm the next steps during the first response.
Resolution
Based on issue classification
Resolution time varies by severity, verification needs, and third-party dependencies.
Note: For urgent safety situations, use the SOS / emergency guidance in the Safety & Support page. Email support is not a real-time emergency channel.
Grievance
Grievance Redressal
All complaints and disputes are handled in line with published policies and applicable Indian law.
- • Raise support tickets via official email or WhatsApp channels
- • Escalations follow documented internal grievance procedures
- • Final resolution is governed by published policy documents
Legal note: Only requests submitted through official channels are considered valid for grievance handling.