Terms and Conditions

By downloading or using the Eto Rides app, you agree to these Terms. If you do not agree, do not use the platform. We may update these Terms; continued use after changes means acceptance.

Eto Rides is a technology platform that connects passengers with independent e-rickshaw captains. We are a software service provider, not a transport company. Captains are independent service providers — not employees or agents of Eto Rides.

Currently operating under a SaaS subscription model. Captains pay a platform subscription fee; per-ride commission does not apply until the company obtains an ODTTA (On-Demand Transportation Technology Aggregator) license from the West Bengal State Transport Authority.

• Captains must complete identity and document verification before activation.
• You must maintain a valid driving licence, vehicle registration, and insurance at all times.
• Your account is personal and non-transferable. Sharing login credentials is prohibited.
• We reserve the right to suspend or terminate accounts that violate these Terms, receive sustained poor ratings, or engage in fraud.

• Access to the captain platform requires an active subscription. Plans and pricing are listed in the app.
• Payments are processed via Razorpay on our website (etorides.com/subscribe). No in-app purchase is made through Google Play or any app store.
• Subscriptions are non-recurring — you renew manually when your plan expires.
• Refund policy: see our Refund Policy.

• Passengers must provide a valid phone number for OTP-based login.
• You are responsible for ensuring the correct pickup location and destination are entered before confirming a ride.
• Passengers must not request rides for illegal purposes.

You must not:

• Use the platform for any unlawful activity
• Harass, abuse, or harm other users or captains
• Attempt to reverse-engineer, scrape, or interfere with the platform
• Create fake accounts or submit fraudulent documents
• Manipulate ratings or reviews

The app requires location access to function. Captains grant background location access during active rides for passenger safety. See our Privacy Policy for full details on location data usage.

To the maximum extent permitted by Indian law, Eto Rides is not liable for:

• Acts or omissions of captains or passengers
• Loss of earnings due to platform downtime or technical issues
• Indirect, incidental, or consequential damages

Our total liability to you for any claim is limited to the amount you paid us in subscription fees in the 3 months preceding the claim.

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of courts in West Bengal, India.

Questions about these Terms? support@etorides.com or WhatsApp +91 93393 73154.