Privacy Policy
Last updated: April 29, 2026
1. Who We Are
Eto Rides (developed & maintained by Auravow.Tech) operates the Eto Rides mobile application and website (etorides.com). We provide an e-rickshaw ride-hailing platform connecting passengers with registered captains (drivers) in West Bengal, India.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Data We Collect
2.1 Account & Identity
- Full name, phone number, email address
- Date of birth, gender (optional)
- Profile photo
2.2 Captain (Driver) Documents
- Aadhaar card number and image
- Driving licence number and image
- Vehicle registration certificate (RC) image
- Vehicle insurance and permit images
- PAN card number and image
- Bank account / UPI details for payouts
2.3 Location Data
- Foreground location — collected while the app is open, used to match rides and show captain position on map.
- Background location (captains only) — collected while a ride is active, even if the app is in the background. Used exclusively to track the active trip and for passenger safety. Background location is never collected when no ride is in progress.
2.4 Payment & Transaction Data
- Subscription plan and payment status
- Razorpay order and payment IDs (we do not store card numbers or CVV — payment is processed directly by Razorpay)
- Etocoin balance and transaction history
2.5 Usage & Device Data
- Device model, OS version, app version
- Firebase Cloud Messaging (FCM) token for push notifications
- Crash logs and error reports via Firebase Crashlytics
- Ride history, earnings, ratings, and reviews
3. How We Use Your Data
- Matching passengers with nearby captains in real-time
- Processing captain subscription payments via Razorpay
- Verifying captain identity and documents before approval
- Sending ride confirmations, OTPs, and service notifications
- Calculating fares, earnings, Etocoin rewards, and referral bonuses
- Ensuring platform safety — detecting fraud and resolving disputes
- Improving app performance and fixing bugs
- Complying with legal obligations under Indian law
4. Third-Party Services We Use
| Service | Purpose | Data shared |
|---|---|---|
| Razorpay | Subscription payment processing | Name, phone, order amount |
| Google Firebase | Push notifications, crash reporting, authentication | Device token, crash logs |
| Google Maps | Map display and location services | Device location |
| SMS Gateway Hub | OTP delivery | Phone number |
| SendGrid | Transactional emails | Email address |
| MongoDB Atlas | Database (dev environment) | All collected data (encrypted at rest) |
We do not sell your personal data to third parties.
5. Data Retention
- Active account data is retained as long as your account exists.
- If you request account deletion, personal data is deleted within 30 days except where required by law (e.g. financial records retained for 7 years under Indian tax law).
- Admin audit logs are retained for 18 months then archived.
- Ride history is retained for 3 years for dispute resolution.
6. Your Rights
- Access: Request a copy of your personal data at any time.
- Correction: Update incorrect information via the app profile or by contacting us.
- Deletion: Use the "Delete Account" option in the app or contact us to remove your data.
- Withdraw consent: You can revoke location permission from your device settings at any time. Note that withdrawing foreground location permission will prevent the app from functioning.
To exercise any right, contact us at support@etorides.com. We respond within 30 days.
7. Security
We implement industry-standard security measures including JWT-based authentication, HTTPS for all data in transit, bcrypt-hashed OTPs, and encrypted database storage. Sensitive captain documents are stored in Firebase Storage with access-controlled URLs.
No system is completely secure. If you discover a security vulnerability, please disclose it responsibly to support@etorides.com.
8. Children
Eto Rides is not directed at children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us and we will delete it promptly.
9. Changes to This Policy
We may update this policy as our services evolve. We will notify you of material changes via in-app notification or email at least 7 days before they take effect. Continued use of the app after changes constitutes acceptance.
10. Contact Us
Eto Rides — Privacy Queries
Email: support@etorides.com
Phone: +91 93393 73154
Operated from West Bengal, India. Governed by the laws of India.