Every ride.
Every rider.
Protected.
Safety isn’t a feature — it’s the foundation. From verified captains to in-ride SOS, every part of Eto Rides is built around keeping you safe.
Built-in safety features
Six layers of protection, active on every single ride.
Emergency SOS
The SOS button is visible on every active ride screen. Triple-tap it to call the Eto Rides support line and raise an alert carrying your live GPS location to our team at the same time.
Share Your Ride Details
Tap “Share ride” on the active-ride screen to send your captain’s name, vehicle number, destination and a map pin of where you are right now — by WhatsApp, SMS or any messaging app. It is a snapshot of that moment, not a live-updating link.
Verified Captains Only
Every captain is approved only after we verify their identity and vehicle documents — Aadhaar, driving licence and registration certificate. Their photo, name, and vehicle number are shown before you board.
OTP-Verified Ride Start
Your captain cannot mark a ride as started without the OTP shown in your app. This prevents wrong pickups and ensures you are always matched with the correct captain.
Ride History & Invoices
Every completed trip is logged with route, fare, captain details, and a downloadable invoice. If anything is disputed, your history is the record.
In-App Dispute Resolution
Open the ride in your trip history and pick a reason under “Support” to report it. Our team follows up by phone or WhatsApp on the number you signed up with — the reply does not appear inside the app, so keep that line reachable.
Reach our support team
We respond fastest on WhatsApp. For non-urgent matters, email works great too.
Common questions
What do I do if my captain doesn't arrive?
Wait 3 minutes past the ETA shown in the app. If the captain hasn't arrived, tap 'Cancel Ride' and rebook — cancelling never costs you money, there is no cancellation fee on Eto Rides. You can also contact support via WhatsApp.
Can I send my ride details to someone who doesn't have the app?
Yes. Tap 'Share ride' on the active-ride screen and the app composes a message with your captain's name, vehicle number, destination and a Google Maps pin of your current position. Send it by WhatsApp, SMS or anything else — the recipient needs no app. The pin shows where you were when you tapped, so send an updated one if the journey is long.
What if I feel unsafe during a ride?
Triple-tap the red SOS button at any point. It calls our support line and sends your live GPS location to our team immediately. You can also ask the captain to pull over at any time, and 'Share ride' lets you send someone your captain, vehicle and current position before you need it.
How do I report a captain's behaviour?
Open the ride in your trip history, scroll to “Support”, and choose “The driver behaved inappropriately or was rude”. Add anything we should know and submit. For urgent matters during a ride, use the SOS button — do not wait until the trip ends.
My fare looks wrong — what should I do?
All fares are distance-based flat rates with no surge. If the fare charged differs from the estimate, contact us via WhatsApp with your trip ID and we'll investigate within one business day.
I left something in the auto-rickshaw. How do I get it back?
Message us on WhatsApp as soon as you notice, with the date and roughly the time of the trip. We look up the ride, contact the captain, and arrange the handover with you. There is no lost-item button in the app yet — WhatsApp is the fastest route, and the sooner the better.
Still have a question?
Our team is one message away. WhatsApp is the fastest channel.