Refund Policy

• Within 7 days of purchase: If you purchased a plan and have not yet used the platform to accept rides, you may request a full refund. Contact us within 7 days of the payment date.
• After 7 days: Subscription fees are non-refundable. The subscription remains active for the full duration of the plan period.
• Duplicate payment: If you were charged twice for the same plan due to a technical error, we will refund the duplicate amount in full regardless of the time elapsed.
• Account suspension: If your account is suspended for violations of our Terms of Service, no refund is issued for unused subscription days.

1. Email support@etorides.com with subject line: Refund Request — [your phone number]
2. Include your registered phone number, Razorpay payment ID (available in your email receipt), and reason for the refund request.
3. We will respond within 2 business days with a decision.
4. Approved refunds are processed back to the original payment method within 5–7 business days via Razorpay.

Eto Rides does not currently charge passengers per-ride fees. Ride cancellations by either party do not involve any monetary transaction and therefore do not qualify for a refund.

If you believe an unauthorized payment was made from your account, contact us immediately at support@etorides.com or WhatsApp +91 93393 73154. We will investigate and resolve within 5 business days.