Privacy Policy

1.1 This Privacy Policy applies to your access to and use of the Eto Rides website, mobile application, and any official support or communication channels operated by or on behalf of Eto Rides (including email and WhatsApp) where this Policy is referenced.

1.2 This Policy covers personal data (a) provided by you directly, (b) generated or collected automatically in connection with your use of the services, and (c) received from third parties strictly in connection with enabling, operating, securing, supporting, or complying with legal obligations for the services.

1.3 Eto Rides operates as a technology platform facilitating bookings. Transport and logistics services are performed by independent third-party service providers ("Captains"). This Policy describes data handling at the platform level and does not control the independent privacy practices or statutory obligations of Captains in their separate operations.

1.4 This Policy does not apply to third-party websites, applications, services, or integrations that you may access through links, referrals, or third-party features. Such third parties are governed by their own policies and practices.

1.5 By accessing or using the services, you acknowledge that you have read and understood this Privacy Policy. Where processing is based on consent (including device permissions), you may withdraw consent through your device settings or by contacting Eto Rides, subject to lawful requirements and functional limitations.

2.1 "Personal Data" means any information that relates to an identified or identifiable individual, including information associated with a user account such as a name, phone number, email address, device identifier, or location information.

2.2 "Account Data" means identifiers and authentication-related information used to create, access, and maintain an account, including profile identifiers and verification details where applicable.

2.3 "Trip Data" means information associated with bookings and service requests, including pickup and drop details, timestamps, booking status, fare components, trip outcomes (for example completed or cancelled), and related support interactions.

2.4 "Location Data" means approximate or precise device location information, depending on your device settings and permissions, and may include pickup and drop location information provided by you.

2.5 "Device and Usage Data" means technical and usage information such as device identifiers, IP address, app version, diagnostics, and usage events used for stability, security, abuse prevention, and troubleshooting.

2.6 "Service Providers" means third-party vendors engaged to support Eto Rides's operations (for example hosting, analytics, communications, and operational support), subject to contractual confidentiality and security obligations.

2.7 "Captains" means independent third-party service providers who perform transport or logistics services booked through the platform.

6.1 Eto Rides processes personal data only where a lawful basis exists under applicable Indian law, including processing necessary to provide services requested by the user, comply with legal obligations, for permitted legitimate uses, and where required, based on valid user consent.

6.2 Where processing relies on consent, including permission-based processing such as access to precise location, you may withdraw consent at any time through device settings or by contacting support. Withdrawal of consent may result in limited or unavailable functionality.

6.3 Eto Rides may retain, use, or disclose personal data where required to comply with law, respond to lawful process, enforce agreements, prevent fraud, or protect the rights, safety, and security of users, Captains, and the platform.

7.2 With Captains: Eto Rides shares booking information required to fulfil a service request, including pickup and drop area details and coordination contact information, as well as trip status necessary for completion and recordkeeping.

7.3 With service providers: Eto Rides may share limited personal data with vetted service providers supporting hosting, communications, analytics, payments (where applicable), and operational functions, subject to contractual confidentiality and security obligations.

7.4 With authorities: Eto Rides may disclose personal data where required by applicable law, legal process, or lawful governmental request, or where disclosure is necessary to address safety, security, fraud, or abuse concerns.

7.5 With your instruction: Eto Rides may share personal data where you explicitly request, authorize, or direct such sharing, including through settings or written instructions.

7.6 Business changes: In the event of a merger, acquisition, restructuring, financing, or sale of assets, personal data may be transferred as part of the transaction, subject to lawful safeguards and continued protection consistent with applicable law.

8.1 The Eto Rides website may use cookies and similar technologies for core functionality, security, session management, and performance measurement.

8.2 For details on cookie categories, choices, and controls, refer to the Cookie Policy.

9.1 Eto Rides retains personal data only for as long as reasonably necessary to provide the services, comply with legal and regulatory obligations, resolve disputes, enforce agreements and platform policies, and prevent fraud and misuse.

9.2 Retention periods may vary by category and purpose, including account records, trip records, support communications, and safety-related evidence. Where a specific retention period is not stated, Eto Rides retains personal data for the minimum duration required to fulfil the relevant purpose, subject to applicable law.

9.3 Following account closure, Eto Rides may retain limited data where required for compliance, dispute resolution, fraud prevention, system integrity, or lawful backup obligations, and will restrict such retained data to the extent reasonably practicable.