OVERVIEW

This website is operated by Eto Rides. Throughout the site, the terms “we,” “us,” and “our” refer to Eto Rides. Eto Rides offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By using our app and booking a service through us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users, including without limitation users who are browsers, passengers, goods transporters, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our app. By accessing or using any part of the app, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the app or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current app shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes to our app. It is your responsibility to check this page periodically for changes. Your continued use of or access to the app following the posting of any changes constitutes acceptance of those changes.

SECTION 1: SERVICE OVERVIEW

Our app offers two primary services:

• Passenger Transportation: Options include a 3-seater booking for shared rides or a whole-seater booking for private rides.
• Goods Delivery: Options include goods-only delivery or goods with an accompanying person.

Users must accurately provide pickup and destination details when booking. Inaccuracies or false information may result in suspension of service access.

SECTION 2: PASSENGER TRANSPORTATION TERMS

By using our passenger transportation services, you agree to:

• 3-Seater Booking: Share the e-rickshaw with up to three passengers for a group ride.
• Whole-Seater Booking: Book the entire e-rickshaw for a private experience.

We expect all passengers to adhere to safety guidelines and maintain respectful behavior. Cancellations are allowed; however, refunds are subject to our Refund Policy and are only applicable under certain conditions, such as driver delays.

SECTION 3: GOODS DELIVERY TERMS

Goods delivery services offer options for:

• Goods-Only Delivery: Transporting items without a passenger
• Goods with an Accompanying Person: Transporting items with one accompanying person.

Users must provide accurate pickup and drop-off details and ensure no prohibited items (such as hazardous materials) are included. Failure to comply may result in service refusal. Cancellations are permitted before the driver arrives, and refunds are subject to our Refund Policy.

SECTION 4: PAYMENTS AND CANCELLATION FEES

• Payment Methods: Accepted payment methods include in-app credit card payments and digital wallets.
• Cancellation Fees: Fees apply if cancellations are made after a driver is dispatched, per service type and timing details provided in the app.
• Refund Policy: Refund requests must be submitted within 30 days and are only available under specific conditions.

SECTION 5: LIMITATION OF LIABILITY

We strive to ensure uninterrupted services; however, we are not liable for delays caused by factors outside our control, such as traffic or weather. Passengers and users transporting goods assume responsibility for securing personal items, and we are not liable for any lost or damaged items, especially not allowing breakable materials like glass, etc.

SECTION 6: USER CONDUCT

We reserve the right to suspend service to users engaging in prohibited behavior, including harassment, vandalism, or misuse of the app or services.

SECTION 7: MODIFICATIONS TO TERMS OF SERVICE

We may, at our sole discretion, update, change, or replace any part of these Terms of Service by posting updates on this page. It is the user’s responsibility to review this page periodically for any changes. Continued use of the app after changes are posted constitutes acceptance of those changes.

SECTION 8: CONTACT INFORMATION

For any questions or concerns about the Terms of Service, please contact us at rideseto@gmail.com.