Passenger Services Refund Policy

Eligibility for Refunds:

• Service Issues: You may be eligible for a partial or full refund if you experienced any service issue, such as:
  • The driver took a significantly longer route than necessary.
  • The e-rickshaw was delayed beyond a reasonable limit.
  • The vehicle was not in an acceptable condition, affecting comfort or safety.
• Cancellation Policy:
  • If a passenger cancels the ride before the driver has started toward the pickup location, a full refund will be processed.
  • Cancellations made after the driver has started toward the pickup location are non-refundable, or they can be adjusted on the next trip.
• Time Limit for Requesting a Refund:
  • Refund requests must be submitted within 30 days of the ride. Requests beyond this period will not be accepted.

Refund Process:

• If your refund request is approved, we will process the refund to your original payment method within 7–10 business days.

Goods Delivery Services Refund Policy

Eligibility for Refunds:

• Delivery Issues: You may be eligible for a partial or full refund if:
  • The goods were delivered to the wrong address.
  • There was a significant delay in delivery, affecting the quality or usability of the goods.
• Cancellation Policy:
  • If the delivery is cancelled before the e-rickshaw has picked up the goods, a full refund will be provided.
  • Once goods have been picked up for delivery, cancellations are non-refundable.
• Time Limit for Requesting a Refund:
  • Refund requests must be made within 30 days of the scheduled delivery. Requests made beyond this period will not be considered.

Conditions for Goods Refunds:

• The goods must be in their original, unused condition, free from any damage, to be eligible for a refund.
• Certain items, like perishable goods, may not qualify for a refund depending on their condition at the time of delivery.

Refund Process:

• Once we receive and inspect your returned goods, we will notify you of the refund approval status. Approved refunds will be processed to the original payment method within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund within the stated time, please check with your bank or payment provider as processing times can vary. If further assistance is needed, contact us at rideseto@gmail.com .

Contact Us

For any questions or assistance with your refund request, please reach out to our support team at rideseto@gmail.comor 9339373154 .